New Poll: 68% of Americans View COVID-19 as a Severe or Extreme Crisis

Survey set out to gain insight into Americans’ level of stress, anxiety and depression since the COVID-19 outbreak, the resources they are using or willing to use to manage these negative feelings, and their outlook for the future.

Spring Mountain Treatment Center shares today the results of a new poll fielded by parent company Universal Health Services, Inc., one of the nation’s largest and most respected providers of hospital and healthcare services. The national survey was commissioned to assess and quantify Americans’ views and perceptions on mental health amidst COVID-19. As of May 20 (end of survey fielding), the COVID-19 Dashboard at Johns Hopkins University reported the U.S. had:

  • 1,539,633 confirmed cases of COVID-19
  • 92,645 deaths due to the disease
  • 289,392 recovered patients
  • 12,233,987 million total test results

Major findings of the UHS survey include:

  • 68% of American adults surveyed view COVID-19 as a severe or extreme crisis in the U.S.
  • 62% of survey participants report increased stress, anxiety or depression. Of those feeling COVID-related stress, anxiety or depression, 55% report these stressors are interfering moderately, severely or overwhelmingly in their lives.
  • Nearly 25% feel COVID-related stress, anxiety and/or depression most or all of the time.
  • Concerns about the economy, unknown duration of COVID-19 effects, no ‘normalcy’ in near future, isolation from friends/family and risk of virus exposure are the leading sources of stress, anxiety and depression.
  • 1 in 4 surveyed are unclear what action to take if they had a mental health crisis.
  • Of those with COVID-related anxiety, stress or depression, most are self-managing these negative feelings; only 15% used online tools and/or sought help from a licensed counselor/therapist.
  • Fear of virus exposure was the key barrier to mental health treatment during this time, followed by cost of co-pay and negative perception of telehealth.
  • Telehealth: About half of Adults surveyed used Telehealth to treat a mental or physical condition, most of whom had a positive experience.
  • Nearly half of Americans expect to regain ‘normalcy’ within a few months; more than 90% are at least somewhat hopeful of their home life in the future

Link to multimedia news release:

“A local interpretation of the survey for our region indicates the extreme stress and uncertainty this pandemic is perpetuating,” said Troy E. Mire, CEO of Spring Mountain Treatment Center. “Many individuals are experiencing feelings of insecurity that they have never had before. In addition, the pandemic has exasperated symptoms in those suffering with Mental illness.” The good news is there is relieve available for the stress, fear, and mental illness. Spring Mountain has implemented several safe guards to minimize the risk of exposure while offering the care people need at this critical time.”

“The results of this survey reveal numerous valuable insights into the impact COVID-19 is having on the mental health of Americans, as well as the tools being used to manage the effects,” said Matt Peterson, Executive Vice President, UHS, and President, Behavioral Health Division. “Specifically, our data indicate that few Americans are utilizing the online tools that offer coping strategies or are seeking help from professionals to manage COVID-related stressors. However, it is promising that the majority of Americans surveyed who have used telehealth had a positive experience. Barriers to care – particularly for mental health – still exist and must be addressed. Research studies in this area will give us a better understanding of how to better support the citizens of our country to be resilient during this current pandemic as well as future challenges.”


This survey was fielded on behalf of UHS by Dynata from May 14-May 20, 2020, using a web-based survey instrument from a demographically representative sample of 1,097 U.S. adults, authenticated to allow one user to complete per IP address. Survey methodology was vetted and approved by Dynata to ensure data and outcomes were considered valid according to research industry norms and practices.

About Spring Mountain

Spring Mountain has provided mental health services to the Las Vegas community since 2001, treating children, teens, adults and senior adults with behavioral health or addiction issues. We offer a supportive and healthy environment with 24-hour care that allows people of all ages to make positive changes in their lives. Our primary location, Spring Mountain Treatment Center, focuses on the stabilization of acute symptoms for patient’s age 5 to 65, along with select outpatient care programs for teens. Our secondary location, Spring Mountain Sahara, houses our Adult Outpatient and Senior Adult Inpatient programs. With two facilities to serve you, we can assist you in your journey to wellness and recovery.


About Universal Health Services, Inc.
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since our inception into an esteemed Fortune 500 corporation, annual revenues were $11.4 billion for 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies.

Our operating philosophy is as effective today as it was 40 years ago, enabling us to provide high-quality care to our patients and their loved ones.  Our strategy includes building or acquiring hospitals in rapidly growing markets, investing in the people and equipment needed to allow each facility to thrive, and becoming the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.