Mobile Urgent Care Service Now Treating Patients in Southern Nevada
DispathHealth is a new and innovative provider of on-demand mobile urgent care services in Las Vegas, Nevada. Unlike traditional urgent care or emergency room visits, their medical team brings treatment right to the privacy and comfort of a person’s home, work place or senior living community.
This service is convenient, affordable and personal and can be easily requested by phone at 702-848-4443, or through its website or via a free mobile app. Once a request has been triaged and validated as appropriate, patients will be given an estimated time of arrival. The DispatchHealth medical team is then dispatched to the person’s home and will arrive in approximately 60 – 90 minutes.
The medical team consists of an emergency medical technician (EMT) and an ED-trained and board-certified nurse practitioner (NP) or physician assistant (PA) with continual virtual support from an emergency room physician. DispatchHealth’s skilled and experienced providers arrive with the tools necessary to provide advanced medical care and are supported by modern technological infrastructure to ensure quality outcomes.
The DispatchHealth medical team will arrive on scene with the tools and equipment required to treat a wide variety of injuries and illnesses, including the flu, upper respiratory conditions, dehydration, urinary tract infections, nebulizer treatment for COPD, bronchitis, sinus infections, strep throat, sewing up a laceration or skin tear, packing a nose bleed, treating nausea, vomiting, diarrhea, constipation, removing foreign objects (from ears and nose), pink eye, stabilizing a sprained ankle, doing basic blood work on-site, treating headaches/migraines, administering IV fluids, medications, antibiotics and much more.
The concept for DispatchHealth was created in 2013 by an Emergency Room doctor in Denver, Colorado in an attempt to reduce the number of persons utilizing the Emergency Room for non-life threatening health issues that could be treated outside of the hospital setting.
“Our care model has proven acute care can be delivered safely in the convenience of the patient’s home or location of need,” stated DispatchHealth Co-Founder and CEO Mark Prather, MD, MBA. “Whether caring for an elderly parent, an injured or ill child, or facing an acute illness or injury themselves, consumers have a new option to address on-demand healthcare needs without the expense, inconvenience and time so often associated with urgent and emergency care facilities.”
DispatchHealth’s unique, care delivery model and clinical capabilities allows them to treat the entire family from young children to teens, adults and seniors. For busy parents with kids, working adults with hectic schedules to seniors in senior living communities, the services offer a convenient and affordable option – in essence, bringing back the house call.
DispatchHealth has contracted with major health care insurance providers in Las Vegas (including Medicare and Medicaid). After a treatment is completed, DispatchHealth will bill insurance directly. There may be a co-pay (urgent care) required depending on insurance. The co-pay would be collected after DispatchHealth has been paid by the insurance company. The service has an affordable self-pay rate for those individuals without health care coverage, are out of network coverage or have a high deductible plan. Health savings plans are also accepted for payment of services.
DispatchHealth focuses much of their attention on serving the senior community – as they often have fewer options and more difficulties accessing urgent care. They may also have limited transportation options and mobility challenges making it difficult to leave home. Having an option besides calling 911 is critical. Going to the emergency room for non-life threatening situations is not only costly, but can be very disruptive and disorienting. DispatchHealth believes their mobile urgent care solution is taking tremendous steps towards higher quality healthcare delivery, lowering costs and increasing patient satisfaction.
WHAT SETS DISPATCHHEALTH APART
The option of having affordable, personalized care in the home setting is a welcome and much needed addition to the care continuum. Individuals tend to be more relaxed, share more information about their health issues and have better outcomes when treated in their home.
Other advantages include not being exposed to others with serious health issues in an urgent or emergency waiting room setting; having the DispatchHealth medical team able to administer a first dose of medication, as well as write orders for prescriptions during the home visit; and having a medical team completely focused on the patient’s health needs. The average home visit is 45 minutes.
DispatchHealth’s goal is not to replace primary care physicians or home health provider, but support their efforts, when needed, for specific urgent care needs of patients. The medical team leaves a copy of all treatment notes, tests results and prescriptions with the person being treated, and sends a copy to designated primary care physicians and other care providers as requested. DispatchHealth’s objective is to tuck everyone back with their care team when treatment is completed.
DISPATCHHEALTH LOCATIONS & NATIONAL EXPANSION
The original location and corporate office for DispatchHealth is located in Denver, Colorado. Besides Denver, the company has expanded to provide services in Colorado Springs, Colorado, Richmond, Virginia and Phoenix, Arizona.
DispatchHealth started helping patients in Las Vegas on December 1, 2017.
DispatchHealth’s most recent opening, as of two week ago, is Houston, TX. Future expansion includes opening in both Oklahoma City, Oklahoma and Dallas, Texas by early summer. Additional metropolitan locations are under consideration.
DISPATCHHEALTH BUSINESS PHILOSOPHY
The DispatchHealth business motto is “The Right Care at the Right Time at the Right Place.” They believe righteous healthcare can be achieved through the power of technology, convenience and service. Their team works hard to create an integrated delivery solution that extends yet supports the capabilities of a person’s care team, and provides quality care to each individual seen while dramatically decreasing costs for both the consumer and the healthcare industry.
To request care in the Las Vegas Valley: call 702-848-4443.
DISPATCHHEALTH‘S LAS VEGAS TEAM
BJ Wright, Community Engagement Manager
Bill Butcher, Market Director