Three leaders from Dignity Health-St. Rose Dominican – Chief Experience Officer, Maggie Ozan-Rafferty, VP of Strategic Marketing, Kate Grey, and Jason Grattini, Manager of Patient Experience – will be the only local speakers at this year’s Hospitality in Healthcare Conference, put together annually by UNLV’s William F. Harrah College of Hotel Administration, the Las Vegas Convention and Visitors Authority and Las Vegas HEALS. This year’s conference will take place on Monday, November 14 at the Stan Fulton Building on the UNLV campus.
“This is a great opportunity for healthcare leaders to leverage the expertise of some of the best service providers in the world,” said Maggie Ozan Rafferty, chief experience officer for Dignity Health-St. Rose Dominican. “There are many synergies between the hospitality and healthcare industries and we are looking forward to sharing our experiences and best practices with healthcare leaders from around the country.”
The conference, hosted by the college’s Professional and Leadership (PLuS) Center, will bring high performing healthcare firms and executives from the hospitality industry together to share best practices for improving patient satisfaction and healthcare outcomes. As the patient experience continues to play a more critical role in how health care providers are reimbursed by insurance companies, creating a distinctive patient experience is quickly becoming the new gold standard. The conference, as part of The PLuS Center’s How Vegas Does Vegas™ education series, will give healthcare providers behind-the-scenes insights into how excellent service delivery promotes patient satisfaction. Some of the hospitality industry’s most successful leaders will be on hand to present real case studies that can be applied to any healthcare organization.
“Patient experience is one of the most fundamental pieces of healthcare, yet, most aren’t getting it right,” said Brian Brannman, senior vice president of operations, Dignity Health Nevada. “Through our Hello humankindness movement, we have set a level of expectation for what the patient experience should look like. Dignity Health-St. Rose Dominican is honored to be the only local health organization speaking at this event.”
To learn more about this event or to register to be a part of this important discussion, please visit https://www.lasvegasheals.org or call the UNLV PLuS Center at (702) 895-4430.
About Dignity Health-St. Rose Dominican
As the community’s only not-for-profit, religiously sponsored health system, Dignity Health-St. Rose Dominican has been guided by the vision and core values of the Adrian Dominican Sisters for more than 65 years. As the Henderson and Las Vegas communities grow, the three St. Rose Dominican hospitals (the Rose de Lima, Siena and San Martín Campuses) and more than 3,400 employees will continue the Sisters’ mission of serving people in need. St. Rose Dominican is a member of the 21-state Dignity Health network of nearly 11,000 physicians, 56,000 employees, and more than 300 care centers, including hospitals, urgent and occupational care, imaging centers, home health, and primary care clinics. For more information, visit our website at strosehospitals.org or follow us on Facebook, Twitter, YouTube or our Blog. St. Rose is hiring! To apply for an open position, visit our careers website.
About Las Vegas HEALS
Founded in 2002, Las Vegas HEALS (Health, Education, Advocacy, and Leadership in Southern Nevada) is a nonprofit, membership-based association whose mission is to foster strategic alliances in the healthcare and wellness communities, collaborating on workforce issues, and being a proactive force for legislative initiatives to improve access and enhance the delivery of high quality healthcare. The organization now represents members who collectively employ over 28,000 health care professionals. Recent initiatives have included the release of the Las Vegas Regional Strategic Plan for Medical & Wellness Tourism, the expansion of graduate medical education, and the issue of reimbursement rates.