Patient Trust, Perception Of Teamwork Drives Practice Loyalty

By | Hospitality in Healthcare OPM, In The Media | No Comments

If you conduct regular patient surveys–as experts recommend–one of the most important metrics to watch is patients’ likelihood of recommending your practice to others.

Their likelihood to recommend healthcare providers is more than an expression of satisfaction with their care, but taps into their more holistic experience, according to a new research note from Press Ganey.

 

Read more in Fierce Practice Management.

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Transgender Patients Need More Access To Competent, Compassionate Care

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Routine aspects of medical care such as filling out forms and finding the restroom aren’t so straightforward for patients who are transgender. Taking steps to make practices more lesbian, gay, bisexual, and transgender (LGBT)–friendly don’t just make patients feel more welcome, but also could mean the difference between people getting or skipping needed care, according to a story from NPR.

Read more in Fierce Practice Management.

 

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Aging Population Poses Threats And Opportunities To Practices

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The U.S. population is aging, making Medicare beneficiaries an increasingly prevalent part of practices’ patient panels. This trend poses both challenges and opportunities for all medical providers.

The supply of geriatricians with special training to handle seniors’ complex medical problems is woefully small, with about 7,000 currently practicing to serve a projected need of 30,000 by 2030, according to an article from Kaiser Health News. 

Read more in Fierce Practice Management.

 

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Patient Experience vs. Patient Care: Healthcare Isn’t Disney World

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Early one morning I woke to another wonderful article shared by Doug Della Pietra on LinkedIn: 5 Ways to Measure Patient Experience and Patient Happiness.

The article by Jacqueline DiChiara was excellent in and of itself, but also highlighted a number of connections for me.

1.) Yes, it is essential to achieve optimal care to measure what can be measured. It is likewise essential to understand what cannot be measured.

Read more in Fierce Practice Management.

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Direct Care Model Drives Focus On Patient Experience, Doctor Writes

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A key reason that many patients have such a poor care experience is the “customer” in today’s healthcare system isn’t the patient–rather, it’s the insurance company, according to Lamberts. That’s why, instead of focusing on creating a great patient experience, providers treat patients like they’re “the raw materials from which [CPT and ICD codes] are extracted.”

For the past three years, Lamberts has worked under a different model.

Read more at Fierce Practice Management.

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Create A Great Patient Experience; The Stellar Online Reviews Will Follow

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If it’s better online reviews your practice wants, you should focus less on your marketing strategy and more on creating a great patient experience, according to a recent Medscape article.

“I prefer to focus on the patient care experience. Yes, we’re in the healthcare business, but it’s not just a ‘business,'” Jack Chou, M.D., a Baldwin Park, California-based family practice physician.

Read more at Fierce Practice Management.

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Guiding Principles For Patient Experience Excellence

By | Hospitality in Healthcare OPM, In The Media | No Comments

Recently I had the opportunity to address a conference room full of physicians and clinical leaders on what matters in patient experience and the new mindset that is shifting the way we work in healthcare today. What stood out for me in that engagement and the dialogue that ensued was as one participant shared, “the reality of how vulnerable a conversation on the patient experience [is] makes me feel.”

Read more in Fierce Practice Management.

 

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